Privacy Policy
Welcome to Namahॐ's privacy policy (“Privacy Policy” or “Policy”). Namahaum Solutions LLP and its affiliates (collectively, “Namahॐ”, “we” or “us”) are engaged in the business of providing web-based solutions to facilitate connections between customers that seek specific services and service professionals that offer these services. This Policy outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal data that you have consented to share with us when you access, use, or otherwise interact with our website available at https://www.namahaum.in/ or mobile application ‘Namahॐ’ (collectively, “Platform”) or avail products or services that Namahaum offers you on or through the Platform (collectively, the “Services”). In this Policy, the services offered to you by service professionals on or through the Platform are referred to as “Professional Services”.
At Namahaum, we are committed to protecting your personal data and respecting your privacy. In order to provide you with access to the Services or the Professional Services, we have to collect and otherwise process certain data about you. This Policy explains how we process and use personal data about you.
Please note that unless specifically defined in this Policy, capitalized terms shall have the same meaning ascribed to them in our Terms and Conditions, available at https://www.namahaum.in/terms (“Terms”). Please read this Policy in consonance with the Terms.
By using the Services, you confirm that you have read and agree to be bound by this Policy and consent to the processing activities described under this Policy.
1. BACKGROUND AND KEY INFORMATION
(a) How this Policy applies:
This Policy applies to individuals who access or use the Services or otherwise avail the Professional Services through Namahॐ. By using our platform, you consent to the collection, storage, usage, and disclosure of your personal data, as described in this Policy.
(b) Review and Updates:
We regularly review and update our Privacy Policy, and we request you to regularly review this Policy. Please let us know if your personal data changes during your relationship with us.
(c) Third-Party Services:
Our platform may include links to third-party websites, plug-ins, services, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We neither control nor endorse these Third-Party Services and are not responsible for their privacy statements.
2. PERSONAL DATA THAT WE COLLECT
(a) We collect different types of personal data about you. This includes, but is not limited to:
(i) Contact Data, such as your mailing or home address, location, email addresses, and mobile numbers.
(ii) Identity and Profile Data, such as your name, username or similar identifiers, photographs, and gender.
(iii) Marketing and Communications Data, such as your address, email address, information posted in service requests, offers, feedback, comments, pictures and discussions in our blog and chat boxes, responses to user surveys and polls, your preferences in receiving marketing communications from us and our third parties, and your communication preferences.
(iv) Technical Data, which includes your IP address, browser type, internet service provider, details of operating system, access time, page views, device ID, device type, frequency of visiting our website and use of the Platform, website and mobile application activity, clicks, date and time stamps, location data, and other technology on the devices that you use to access the Platform.
(v) Transaction Data, such as details of the Services or Professional Services you have availed, a limited portion of your credit or debit card details for tracking transactions that are provided to us by payment processors, and UPI IDs for processing payments.
(vi) Usage Data, which includes information about how you use the Services and Professional Services, your activity on the Platform, booking history, user taps and clicks, user interests, time spent on the Platform, details about user journey on the mobile application, and page views.
(b) We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered personal data under law as it does not directly or indirectly reveal your identity.
(c) What happens if I refuse to provide my personal data?
Where we need to collect personal data by law, or under the terms of a contract, and you fail to provide that data when requested, we may not be able to perform the contract (for example, to provide you with the Services). In this case, we may have to cancel or limit your access to the Services.
3. HOW DO WE COLLECT PERSONAL DATA?
We use different methods to collect personal data from and about you including through:
(a) Direct Interactions. You provide us your personal data when you interact with us. This includes personal data you provide when you:
(i) create an account or profile with us;
(ii) use our Services or carry out other activities in connection with the Services;
(iii) enter a promotion, user poll, or online surveys;
(iv) request marketing communications to be sent to you; or
(v) report a problem with the Platform and/or our Services, give us feedback or contact us.
(b) Automated technologies or interactions. Each time you visit the Platform or use the Services, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, web beacons, pixel tags, server logs, and other similar technologies.
(c) Third parties or publicly available sources. We will receive personal data about you from various third parties:
(i) Technical data from analytics providers such as Facebook and advertising networks;
(ii) Identity and profile-related Data and Contact Data from service professionals, publicly available sources, etc.;
(iii) Personal data about you from our affiliate entities.
4. HOW DO WE USE YOUR PERSONAL DATA?
(a) We will only use your personal data when the law allows us to. Most commonly, we will use your personal data where we need to provide you with the Services, enable you to use the Professional Services, or where we need to comply with a legal obligation. We use your personal data for the following purposes:
(i) to verify your identity to register you as a user, and create your user account with us on the Platform;
(ii) to provide the Services to you;
(iii) to enable the provision of Professional Services to you;
(iv) to monitor trends and personalize your experience;
(v) to improve the functionality of our Services based on the information and feedback we receive from you;
(vi) to improve customer service to effectively respond to your Service requests and support needs;
(vii) to track transactions and process payments;
(viii) to send periodic notifications to manage our relationship with you including to notify you of changes to the Services, send you information and updates pertaining to the Services you have availed, and to receive occasional company news and updates related to us or the Services;
(ix) to assist with the facilitation of the Professional Services offered to you, including to send you information and updates about the Professional Services you have availed;
(x) to market and advertise the Services to you;
(xi) to comply with legal obligations;
(xii) to administer and protect our business and the Services, including troubleshooting, data analysis, system testing, and performing internal operations;
(xiii) to improve our business and delivery models;
(xiv) to perform our obligations that arise out of the arrangement we are about to enter or have entered with you;
(xv) to enforce our Terms; and
(xvi) to respond to court orders, establish or exercise our legal rights, or defend ourselves against legal claims.
(b) You agree and acknowledge that by using our Services and creating an account with us on the Platform, you authorize us, our service professionals, associate partners, and affiliates to contact you via email, phone, or otherwise. This is to provide the Services to you and ensure that you are aware of all the features of the Services and for related purposes.
(c) You agree and acknowledge that any and all information pertaining to you, whether or not you directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence such as emails, instructions from you, etc., may be collected, compiled, and shared by us in order to render the Services to you.
(d) You agree and acknowledge that we may share data without your consent when it is required by law or by any court or government agency or authority to disclose such information.
5. COOKIES
(a) Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information.
(b) We use cookies to help us distinguish you from other users of the Platform, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer you a seamless user experience.
(c) Additionally, you may encounter cookies or other similar devices on certain pages of the Platform that are placed by third parties. We do not control the use of cookies by third parties.
6. DISCLOSURES OF YOUR PERSONAL DATA
(a) We may share your personal data with third parties set out below for the purposes set out in Section 4:
(i) Service professionals to enable them to provide you with Professional Services;
(ii) Internal third parties, which are other companies within the Namahaum group of companies.
(iii) External third parties such as:
● trusted third parties such as our associate partners and service providers that provide services for us or on our behalf.
● analytic service providers and advertising networks that conduct web analytics for us to help us improve the Platform.
● other registered users on our Platform upon your request or where you explicitly consent to such disclosure; and
● regulators and other bodies, as required by law or regulation.
(b) We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
7. YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA
(a) Access and Updating your Personal Data: You hereby warrant that all personal data that you provide us with is accurate, up-to-date, and true. You can request Namahaum for a copy of your personal data by sending an email to contact@namahaum.in.
(b) Opting-out of Marketing and Promotional Communications: When we send you marketing and promotional content through email, we make best efforts to provide you with the ability to opt-out of such communications by using the opt-out instructions provided in such emails.
8. DELETION OF ACCOUNT AND PERSONAL DATA
(a) Notwithstanding anything contained in the Terms, you may delete your account as well as your personal data stored with Namahaum by sending an email to contact@namahaum.in
9. TRANSFERS OF YOUR PERSONAL DATA
(a) We comply with applicable laws in respect of storage and transfers of personal data. As a part of your use of the Services, the information and personal data you provide to us may be transferred to and stored in countries other than the country you are based in.
10. DATA SECURITY
(a) We implement appropriate security measures and privacy-protective features on our Platform, including encryption, password protection, call masking, and physical security measures to protect your personal data from unauthorized access and disclosure, and follow standards prescribed by applicable law.
11. DATA RETENTION
(a) You agree and acknowledge that your personal data will continue to be stored and retained by us for as long as necessary to fulfill our stated purpose(s) and for a reasonable period after the termination of your account on the Platform or access to the Services to comply with our legal rights and obligations.
12. BUSINESS TRANSITIONS
You are aware that in the event we go through a business transition, such as a merger, acquisition by another organization, or sale of all or a portion of our assets, your personal data might be among the assets transferred.
13. USER GENERATED CONTENT
We invite you to post content on our Platform, including your comments, feedback, pictures, or any other information that you would like to be made available on our Platform. Please note that such content will be available to all visitors to our Platform and may become public.
14. UPDATES TO THIS POLICY
(a) We may occasionally update this Policy. If we make changes to this Policy, we will upload the revised policy on the Platform or share it with you through other means, such as email.
15. GRIEVANCE OFFICER
If you have any questions about this Policy, how we process or handle your personal data, or otherwise, you may reach out to us, with your queries, grievances, feedback, and comments at contact@namahaum.in or contact our grievance officer whose contact details are provided below:
Grievance Officers